Session Overview

Many RTOs are concerned that past staff, unhappy students or other stakeholders can submit a complaint to ASQA and the RTO will be shut down. Join David Garner as he discusses his first hand experiences working with ASQA and explains how your RTO should handle a complaint that is brought to your attention and how complaints are handled by ASQA. David will explore the question…….. will ASQA shut my RTO down if they get a complaint about us?

About the Presenter

David Garner

David Garner is the Principal Consultant at [consult dg] and provides advice, development and research to the VET sector. He has worked in a variety of compliance related roles for over 15 years, most recently, as the General Manager Regulatory Operations for the Australian Skills Quality Authority.  David previously held a range of roles in the former Qld state regulator and worked in and managed training providers for many years.  David is active in sports administration nationally and sat on the board of the Qld ITAB for sport and recreation for many years.
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David Garner

Session Agenda

During this session, David will discuss:

  • How RTOs respond to internal complaints

  • What evidence should be retained

  • From ASQA’s point of view, is the student always right?

  • What happens when a student or other stakeholder complains to ASQA?

  • Will ASQA shut an RTO down based on a complaint?

Memberships

This webinar is included in the Compliance Coaching Program (CCP) and Beyond Compliance for Consultants (BCC)

  • Free

    FreeCompliance Coaching Program

    Join the Compliance Coaching Program for access to all our webinars at just the cost of one webinar per month. Visit the CCP page to learn about other program inclusions and benefits.
    Join Now

  • Split the payments! $198 p/m

    Split the payments! $198 p/mBeyond Compliance for Consultants (BCC)

    Join the Beyond Compliance for Consultants Program for access to all our webinars as well as mentoring from John Price, a leading consultant in the industry. Visit the BCC page to learn about other program inclusions and benefits.
    Join Now